• 24/7 Online Helpdesk
  
  For many of our competitors, this simply means that you can expect a response within 24 hours, but here at BMhost you can expect our trained technical support engineers to respond to your support request within the two hour, and most typically far sooner than that.
  
  In other words, online helpdesk is manned 24 hours a day, 7 days a week to answer any questions and fix any issues. Please note, the helpdesk is for issues which are of a private or emergency nature or issues that cannot be resolved with our self-help resources, only.
  
  To ensure immediate attention and/or if you need quick resolution, please direct all support requests to the helpdesk. You can access helpdesk by clicking http://helpdesk.bmhost.com or http://support.bmhost.com
  
  
  
• Knowledgebase & FAQ
  
  We keep an up to date "Knowledge Base" with solutions/answers to more than 200 problems/questions including pre-sales related. This is a constantly evolving system which is automatically updated whenever we receive a customer request which could receive an answer.
  Click here for knowledgebase section.
  
  
  
• E-mail support
  
  If you are a member of BMHost.com network, you can safely send an email to our support department, supportBMHost.com, regarding any subject about our services.
  
  Our support department will answer your question(s) ASAP, average response time is less than 2 hours in general. Please do not forget to add your domain name or customer id.
  
  
  
• Control Panel Documentation
  
  The innovative control panel software we use on our system can help dramatically reduce the time it takes to add and remove features from your account as it gives you the ability to do this yourself without our intervention. Learn how to use it by reading the accompanying manual and you will find guidelines on using most features. You may download cpanel documents in
  
  PDF format
  CHM (help file) format
  Online documentation
  
  Reseller control panel (Web Host Manager -WHM) documents are also available in
  
  PDF format
  CHM (help file) format
  Online documentation
  
  
  
• Access your Control Panel
  
  In order to access your control panel just type http://yourdomain.com/cpanel in your browsers address bar. Alternatively you may use secure connection too, then try: https://yourdomain.com:2083. You will require your account username and password to proceed.
  
  
  
• Access your Web Mail
  
  In order to to access your Web Mail, just type http://yourdomain.com/webmail in your browsers address bar. Alternatively you may use secure connection too, then try: https://yourdomain.com:2096. Enter your full email address as username, and email account password as password to gain access.
  
   
• Postal contact information

• USA - DC
  
  3111 West Dr. MLK, Jr. Blvd. Suite 100 Tampa, Florida 33607, USA
   
• EN
  
  Durrants, Lincoln Way, Croxley Green; Watford,  WD3 3ND, ENGLAND
   
• DE
  
  Richard - Straub Str. 38; 85057, Ingolstadt, DEUTSCHLAND
   
• TR
  
  Kakmaci sok No: 14/10; 34000, Aksaray, Istanbul, TURKEY