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The questionnaire is currently in progress and if you are an existing client, please participate in our client questionnaire:

Many thanks in advance for opting to participate in our 2009* client questionnaire. In the future we plan to run these questionnaires reasonably regularly so that we can obtain continual feedback on our services from our clients. The data you provide in this questionnaire will be used for two key purposes; firstly, to help us improve future service to our clients and secondly to to help us to market our services more effectively. Please provide your answers in as much detail as possible. As per our privacy policy, no personal information will be passed on to any third parties whatsoever.

Many thanks for giving us the opportunity to find out how we can improve our services. We look forward to working with you long into the future.

QUESTIONNAIRE

First Name:

Surname:

Email Address:

Age Range:

<20 21-30 31-40 41-50 51-60 61-70 71+

Country:

Helpdesk Username:

Account Type:

Website URL:

Industry you are in:

Web Hosting Plan:

1. Why did you choose BMHost for your hosting needs over the competition?:

2. On a scale of 1-5, with 5 being the best and 1 the worst, how would you rate the following:

Uptime Levels:

1 2 3 4 5

Server Speed:

1 2 3 4 5

Speed of Technical Support:

1 2 3 4 5

Usefulness of Support Staff Responses:

1 2 3 4 5

Usefulness of Self-Help Resources:

1 2 3 4 5

Value for Money:

1 2 3 4 5

Friendliness of Staff:

1 2 3 4 5

Wording of Welcome Email:

1 2 3 4 5

Control Panel Ease of Use:

1 2 3 4 5

Control Panel Functionality:

1 2 3 4 5

3. Please tell us about your experiences with our services:

4. If you have used a hosting company in the past, how does BMHost compare to the service you had previously received?

5. Please describe the areas, if any, that we could improve as a company:

It is a great asset to the future success of our company to use positive comments in promotional material. PLEASE check this box if you ALLOW US to use your comments in this way: